Global Bilgi ranks at the top of the ‘Bilişim 500’ with a quarter-century of experience

Turkcell Global Bilgi, Turkey’s leading brand in the field of digital customer experience, has achieved significant success in the 26th of the “Bilişim 500 – Top 500 IT Companies Research” organized by BT Haber. Going beyond the role of a call center, Turkcell Global Bilgi provides both traditional and digital services across every channel that interacts with customers. The company secured first place in the “Turkey-Based Producer/Call Center” category, marking its 14th consecutive year at the top of this list.

With 13 locations and over 15,000 employees, we deliver solutions that make the unique customer experience.

Speaking at the award ceremony held at the historic Grand Pera Emek Cinema, Metin Tuğtağ, the CEO of Turkcell Global Bilgi expressed great pride and happiness in being ranked first for the 14th time in this prestigious organization that reflects the industry’s dynamics, adding ‘’As our customers’ technological solutions partner, we continue to enhance and digitize the customer experience across 13 locations with over 15,000 employees. I would like to thank all my colleagues who contributed to this success, as well as the BT Haber family for sharing this research with the public.”

Metin Tuğtağ, General Manager of Turkcell Global Bilgi, continued: “With our ever more digital structure in every channel that reaches the customer, we accompany brands on their digital transformation journeys. Since our founding as a call center, we have spent the past quarter of a century working to deliver a unique experience to our customers. Today, with our AI-powered products and technological services, we have gone far beyond being just a call center and pioneered digital transformation of customer experience. With our increasingly digital call center services, we support over 100 corporate customers across 12 different industries. We will continue our work with the same determination and motivation as we have done so far.”

Following the industry closely, the Bilişim 500 – Top 500 IT Companies is a comprehensive study that annually presents to the public a detailed ranking of the 500 largest companies in the Turkish IT industry based on their revenues, both overall and within their respective sub-categories, and provides insights, forecasts of the market.