We offer customer contact and task management services integrated with Turkcell Global Bilgi Customer Management Platform (CMS).
It is an ideal CRM solution for managing customer information and the records of past transactions. It can integrate with other Global Bilgi solutions.
Integrated with the Global Bilgi Cloud-Based Switchboard and text channels, the Customer Management Platform (CMS) offers easy 360-degree customer management. Manage your front office and back office needs from a single platform through screens that pop-up upon customer contact.
Job Description and Automatic Distribution
Flow Generation/Rule Management
SLA, Escalation and Delegation Management
Registration
Form Design
Making Announcements
Providing Read and Time Information
Multi-Channel Management
Reporting