Voice Technologies

It is a technology used to extract meaningful insights from both audio and written data. Voice Analytics transforms customer service conversations into digital text and analyses them to uncover customer behaviour, complaints, and expectations. Text Analytics, on the other hand, examines written content to identify specific patterns, trends, and sentiments.

We identify the positive or negative sentiment of content using Speech and Text Analytics, which detects common themes, trends, and prominent keywords across texts and conversations. We generate report outputs by transcribing conversations quickly using natural language processing and automatic transcription features.

We monitor compliance with company policies and automatically flag potentially risky statements. We measure your call centers performance and pinpoint areas for improvement. This helps boost customer satisfaction and supports strategic decision-making. Get a Quote