AI Quality
Our Quality Management Service consists of four stages.
Evaluation
We conduct monthly checks on the entire process from start to finish and monitor calls based on call distribution. We identify areas for improvement and enhance the quality of operations through feedback and consultancy by measuring the service quality of all channels.
Analysis
We regularly analyse areas for improvement to monitor quality KPIs and related actions. We identify these areas by conducting thorough root cause analyses. We generate actions to eliminate problems.
Reporting
We monitor all evaluation and audit results. We present the results in an actionable and easy-to-understand manner, along with recommendations.
Audit
We check the compliance of the identified areas for improvement with the end-to-end process. We audit the specified subject, process, system, and agents and examine the compliance of the services provided with the service quality from start to finish.
Hours
Time saving
+
Years of experience
%+
Accuracy rate
+
Daily call analysis
Service Models
Standard Service Model
We measure service quality, analyse the results, and improve it through targeted recommendations and actions that enhance the customer experience. We ensure continuous improvement by conducting quality audits and performing both random and scheduled monitoring.
Dedicated Service Model
We collaborate closely with our customers to understand their needs and goals, using technology to deliver exceptional quality and customer experience. We perform call analyses focused on topics, products, processes, and the development of agents. Get a Quote