Customer Management Platform
Our Customer Management Platform is an ideal CRM solution for managing customer information and historical transaction records, and it can be seamlessly integrated with our other services.
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Stations
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Stores demand and complaint management
Omnichannel Management
We centrally manage all customer interactions by integrating various communication channels such as CRM, call centers, written channels, and social media into a single platform.
Automated Task Management
All requests received through omnichannel marketing management are automatically converted into tasks and assigned to the appropriate staff members.
Prioritisation and SLA Tracking
We prioritise tasks based on their urgency and monitor them in line with service level agreements (SLAs). We also provide real-time notifications and generate detailed reports.
Recognition as Single Customer
We ensure that customers engaging through different channels are recognised as a single profile within the system, enabling a consistent and personalised experience.
Appointment Management
We schedule direct communication appointments for your customers, delivering fast and effective support.
Conversion to Automated Task Management
We enhance efficiency and enable detailed reporting by transforming manual mailbox operations into automated task workflows.
AI Powered Data Entry
Using our AI-powered content processing and analysis platform, Corpix, we automatically analyse and categorise emails and customer requests. We also translate incoming emails into the desired language automatically.
Smart Recommendation System
We equip customer representatives with AI-driven recommendations for case classification, helping them reach solutions more quickly.
Language Support
We serve international customers in their native languages, offering multiple language options.
Licence-Free Task Response
We respond to assigned tasks via email without requiring a licence, helping reduce operational costs.