8 August 2025 First Place Award in the Türkiye-Based Producer / Call Center Category in IT 500 Research

First Place Award in the Türkiye-Based Producer / Call Center Category in IT 500 Research

Turkcell Global Bilgi Tops the "IT 500" with a Quarter Century of Experience

Turkcell Global Bilgi, Türkiye’s leading digital customer experience center, has once again secured the top spot in the “Turkey-based Producer / Call Center” category of the "Informatics 500 – Top 500 IT Companies" research, conducted by BT Haber.  Stating that they have over a quarter of a century of experience in the sector, Metin Tuğtağ, Chief Executive Officer of Turkcell Global Bilgi, said they were delighted to have won first place for the 14th time in such a prestigious survey serving as a reference. Turkcell Global Bilgi, Türkiye’s leading brand in the field of digital customer experience, achieved significant success in the 26th edition of the "Informatics 500 – Top 500 IT Companies Research" conducted by BT Haber this year. Going beyond being a call center and offering both traditional and digital services across every channel that touches the customer, Turkcell Global Bilgi won first place in the "Turkey-Based Producer / Call Center" category, ranking at the top of this list for the 14th time.

Solutions that make the customer experience unique with over 15,000 employees across 13 locations

Speaking at the awards ceremony held at the historic Grand Pera Emek Cinema, Metin Tuğtağ, Chief Executive Officer of Turkcell Global Bilgi, expressed his great pride and joy at taking first place for the 14th time at this prestigious event, which reflects the dynamics of the sector and he said, "As our customers' technological solutions partner, we continue to improve and digitise the customer experience with over 15,000 employees across 13 locations."  “I would like to thank all my employees who contributed to this success and the BT Haber family for sharing this research, which serves as a benchmark in our industry, with the public.”

Metin Tuğtağ, Chief Executive Officer of Turkcell Global Bilgi, continued: "We support brands on their digital transformation journeys through an increasingly digital infrastructure across every customer-facing channel. Since our founding as a call center over 25 years ago, we have been committed to delivering a distinctive customer experience. Today, powered by artificial intelligence-driven products and advanced technological services, we’ve evolved far beyond our call center origins, leading the way in digitalising customer experience. We now serve more than 100 corporate clients across 12 different industries with our enhanced digital contact center capabilities.  We remain steadfast in our commitment to innovation, continuing our work with the same drive and dedication that has brought us this far.

The Informatics 500 – Top 500 IT Companies Research, which keeps its finger on the pulse of the sector, publishes a detailed study every year that ranks the top 500 companies in the Turkish IT sector in terms of turnover, both overall and by sub-category, and identifies market forecasts and characteristics.