Social Sniffer

We track and respond to comments from social media channels from a single platform.

With our Social Media Management Platform, we can easily monitor digital channels using keywords. With alarm, analysis, assignment and dashboard features, we provide our customers with both easy management and improvement opportunities.

In addition to moderating and responding to information and messages flowing through social channels, we manage customer conversations flowing through chat channels together and serve as an integrated (omni channel) customer experience platform integrated with our CRM module.

PRODUCT FEATURES

Alarm Notification with E-Mail and SMS

Giving Flexible Alarm Commands

Social Media Accounts

Keyword Tracking

Google Play and News Channels

Real-Time Data Collection

Marking with Artificial Intelligence

Moderation, Replying

User-Based Authorization Restriction

Task Sharing Among Users

Content Sharing on Social Networks

Social Media Tracking Report

Operation Efficiency Report

Artificial Intelligence Supported Sentiment Analysis

Analysis Displays Based on Social Networks

Other Services

Robotic Process Automation (RPA)

Bulut Santral

Chat & Chat Bot

Video Call Center

Speech Analytics

Customer Management Platform

Speech to Text

Contact us for our services.

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