Back Office

We provide detection, follow-up and resolution of customer requests that cannot be met in the first contact.

This is our supportive service where we investigate the calls that cannot be resolved in the first stage and provide a solution with a 2nd level call on issues that require expertise in the field.

Problems are resolved by investigating the complaints and requests submitted by customers and managing the processes of returning to the customer.

As a supportive service, operations such as data entry, verification or completion are performed within the scope of back office.


Effective and Solution-Focused Approach

Increasing Business Performance Through Effective Management of Operational Costs

We deliver exceptional customer experience solutions.

Incorporated in 1999 as a Turkcell Group company, Turkcell Global Bilgi offers services with more than sixteen thousand employees at 15 locations in Turkey