Customer Management Platform

With our Customer Management Platform (CEP) service, we provide integrated customer contact and task management.

The Customer Management Platform, which is an ideal CRM solution for managing customer information and records of past transactions, can also work integrated with our other services.

In the Customer Management Platform (CEP), which works integrated with Bulut Santral and written channels, you can manage 360-degree customer management easily, while you can efficiently manage back office needs on a single platform with pop-up screens that pop up on customer contact.

PRODUCT FEATURES

Job Description and Automatic Distribution

Flow Generation/Rule Management

SLA, Escalation and Delegation Management

Registration

Form Design

Making Announcements

Providing Read and Time Information

Multi-Channel Management

Reporting

Reply to Task via Email

Other Services

Robotic Process Automation (RPA)

Bulut Santral

Social Sniffer

Chat & Chat Bot

Video Call Center

Speech Analytics

Speech to Text

Contact us for our services.

Hizmetimiz için
bizimle iletişime geçin.