We provide a comprehensive, cloud-based solution that enables you to manage all your contact center needs under a single platform, integrating multi-channel options such as Web Chat, BiP Chat, and WhatsApp. Without the need for infrastructure investment, you can seamlessly incorporate state-of-the-art voice and text-based call center services into your system.
With web phone and web chat, your manager can instantly monitor interactions while your calls are answered web-based. You can also record your voice and screen recordings without requiring an additional license and you can watch this recording from the web interface.
With Cloud Call Center’s dashboard and recording tools, we provide you the opportunity to easily monitor the performance of your teams.
With our central switchboard technologies that can be adaptable to all communication channels, we ensure that you provide uninterrupted service to your customers and provide a unique customer experience.
You can visit bulutsantral.globalbilgi.com.tr for detailed information about Cloud Call Center, where we provide cost advantage with the Turkish Lira pricing system.
