Home Agent (Telecommuting Customer Representative)
We provide effective customer service by enhancing employee satisfaction and productivity with the home agent model.
With the home agent model, we provide rapid growth, reduced costs, increased efficiency, flexibility, low employee turnover, high customer satisfaction and digital transformation.
Through to their flexible and dynamic structure, telecommuting customer representatives take on important tasks to produce effective solutions, especially in crisis situations. The fact that we were granted the ‘Best Telecommuting Customer Representative Structure’ award from Contact Center World, one of the most prestigious organizations of the call center industry worldwide, for our ‘Home Agent Business Model’ is an indication that we are the company that best implements this model in Turkey.
