Customer Services

Call Center

We interact with your customers through various communication channels such as phone, email, live chat, social media, video conferencing, and SMS, providing services tailored to their needs.

Our call center operates 24/7, ensuring constant accessibility and offering solutions in 19 different languages.

In addition to our solution-oriented customer representatives as well as, we leverage our advanced automation and AI-powered systems to deliver fast responses and maximize customer satisfaction.

Home Agent
(Telecommuting Customer Representative)

We ensure high employee and customer satisfaction, rapid growth potential, increased efficiency, flexibility, and digital transformation with the remote customer service representative model.

Through this flexible and dynamic structure, remote customer service representatives play a crucial role in delivering effective solutions in particular during crisis situations.

We provide solutions that make customer experience exceptional.

Founded in 1999 as a Turkcell Group company, Turkcell Global Bilgi operates with more than 16,000 employees across 15 locations in Turkey.