Turkcell Global Bilgi ensures that hearing and visually impaired individuals get 24/7 support at İGA Istanbul Airport with the ‘Video Call Centre’ service it has developed.

The Video Call Center service offered by Turkcell Global Bilgi makes it easier for hearing and visually impaired individuals to get 24/7 communication support at İGA Istanbul Airport. With the features of the Video Call Center such as screen sharing, live visual and audio support, the airport experience of disabled guests becomes more accessible and comfortable.

Hande Zop Erol, Deputy General Manager of Turkcell Global Bilgi in charge of Sales, said: “Thanks to the Video Call Center service we offer to İGA Istanbul Airport, we provide a inclusive barrier-free communication service. With our Video Call Center service, we ensure that hearing and visually impaired individuals get 24/7 service. For example, a visually impaired passenger can get directions on the IGA Istanbul Airport mobile application with the map internal navigation feature called “The route is with me.”. In addition to the application, the Video Call Center helps to provide guidance for the guests who need more detailed tariffs, explanations and live video support. Similarly, hearing-impaired passengers can get sign language service through our Video Call Center service, making their travel easier and more comfortable. I am happy to say that such an experience is in line with our vision of ‘providing customers with a unique digital experience’ and our goal of ‘offering equal communication opportunities for everyone’.”

A System Full of Advantages

The Video Call Center offers the opportunity to establish video communication with customers in addition to voice communication. The system, which makes it possible to establish instant and face-to-face video communication with customers by exceeding the boundaries of traditional communication, provides faster and more effective solutions with screen sharing and live visual support.

Companies can establish close contact with the user thanks to the features of the Video Call Center such as taking photos with customers, optical character recognition and browsing the Internet together. The Video Call Center can also be used effectively in processes such as wet-ink signature, sales and after-sales support, damage assessment and remote technical support.

The Video Call Center aims to enable individuals from all segments of society to get equal service by overcoming barriers through technology. Turkcell Global Bilgi continues to offer digital solutions and invest in this area in order to maximize customer experience.