Since 1999, when we were established as a Turkcell group company focusing on customer satisfaction, our vision has evolved and changed just like our business.

Today, we continue to improve and digitize the customer experience of companies with more than 16 thousand employees in 15 locations with our vision “To be a technological solution partner delivering unique experiences”. The biggest indicator of our success is that the experience we provide to our customers in a traditional call center or a digital channel is “unique”.

For this reason, we welcome all our customers with our slogan “unique customer experience” and fulfill this promise with greater enthusiasm every day.

In addition to our extensive experience in the telecom sector, we serve in the finance, insurance, e-commerce, retail, transportation, fast-moving consumer goods, aviation, automotive, technology, energy and public sectors.

We have strengthened our Contact Center Services, which are a traditional channel and made available under Our Services, by including Digital Technologies, Technological Support Services and Consultancy Services in order to achieve a unique customer experience.

We use our digital services such as RPA (Robotic Process Automation), IT Help Desk, Social Sniffer, Speech Analytics, Cloud Call Center, Chat & Chat Bot to provide a faster, cost-efficient, and easily accessible customer experience. Since customer experience is an end-to-end process, we offer the design phase of this experience from an analytical perspective with our consultancy services such as Experience Design, Quality & Research Management.

We provide our customers with a unique experience by supporting our call services, which are among our services, not only through voice channels but also through video calls and interactive voice response systems (IVR).