In the past year, Turkcell Global Bilgi delivered 5,500 training programs across 18,000 classrooms, enhancing the digital competencies and career growth of 16,000 employees.

Turkcell Global Bilgi continues to support its employees as well as its business partners. Last year, Turkcell Global Bilgi held 5,500 training and development programs in 18,000 classes and contributed to the development of professional knowledge and skills of 16,000 employees.

Providing information about training, development and career programs, Zafer Çavdar, Deputy General Manager of Turkcell Global Bilgi in charge of Human Resources, said: “One of the priorities of Turkcell Global Bilgi is employee experience. For this reason, while establishing digital transformation partnerships with companies, on the other hand, we organize both face-to-face and digital trainings for our colleagues to improve themselves so that they experience and sustain technological innovations. In this way, our colleagues have the opportunity to improve themselves wherever they want, at the speed they want. Our programs include various development tools such as case studies, gamification, e-learning, digital library, application workshop, career meeting. We organize different certificate programs for our colleagues in cooperation with universities according to their career and personal development. With our #careerishere slogan, we ensure that employees gain competencies to become versatile experts as well as strengthening them in their own fields. By supporting lifelong learning, we train qualified human resource and make learning a part of their lives.”

Interest in New Generation Titles

Providing information about the most demanded trainings in 2023, Zafer Çavdar continued as follows: “Within the scope of our Customer Experience Development Program, our technology trainings supporting sales, unique customer experience, communication and career transition stood out. We provided ‘Agile Leader’ trainings with our ‘ Essential Leader’ program and ‘Professional and Competence’ trainings with our ‘ Expert at the Job’ program. Thanks to our Focus Programs, we provided versatile specialization in the fields of ‘RPA’, ‘Data’, ‘Artificial Intelligence’ and ‘Agile’, and provided university collaborative certificates and new generation titles and badges. Beyond their existing roles, our employees advance their careers by earning next-generation professional titles that facilitate career transitions, such as ‘RPA Designer,’ ‘Data Master,’ ‘Certified Professional Coach,’ ‘Corporate Trainer,’ ‘Product Owner,’ and ‘OKR Coach’. On the other hand, in addition to all these programs in 2023, we support the personal development of 400 of our colleagues by providing one-on-one coaching-mentoring support with our certified internal coaches under the coordination of our Coaching Office.”

“Keep Progressing at full fling in 2024”

Speaking about the company’s 2024 targets, Zafer Çavdar said, “2024 will be a year in which we will keep to progress in our development journey at full momentum. We will continue to develop in multiple directions for both organizational and individual agility. We aim to support new skills and strengthen existing skills in terms of business and employee development. In 2024, we will continue to keep the pulse of learning and development process with many tools such as case, gamification, e-learning, digital library, application workshop, career meeting, podcasts, live broadcast chats, coaching, mentoring practices for enabling our colleagues to progress in their career and development journeys.”