Turkcell Global Bilgi accelerates the digitalization of business processes through the innovative products and services it offers to companies and the training it provides to its employees. Business processes carried out in integration with digitalization contribute to companies in terms of time, cost and efficiency. In this context, Turkcell Global Bilgi saves 7040 hours a month with Robotic Process Automation (RPA) technology, which performs routine tasks ‘unmanned’ and is called ‘digital employee’. RPA technology, which increases efficiency, also reduces error rates to zero.
As a company that believes that digitalization is a culture and a journey, Turkcell Global Bilgi achieves striking results in terms of efficiency and savings in its applications. With Robotic Process Automation (RPA) technology, Turkcell Global Bilgi offers companies the opportunity to perform these tasks in an ‘unmanned’ way by taking responsibility for routine tasks that consume time and resources. RPA technology reduces error rates to zero while increasing efficiency, and also contributes to companies 24/7 as a ‘digital employee’ by saving time.
Çağatay Aynur: “Robots are taking away people’s workloads, not their jobs.”
Stating that they accelerate digitalization in the sectors thanks to the solutions they offer to institutions, Çağatay Aynur, General Manager of Turkcell Global Bilgi, said, “With the pandemic, companies have rapidly integrated into digitalization. Robots have also become a part of this process. However, unfortunately, digital transformation cannot be realized by having one or a few robots. As Turkcell Global Bilgi, we adopt digitalization as a culture and we attach great importance to the robotic process automation and data literacy trainings we provide to our employees in order to spread this culture. As everyone knows, as a result of the pandemic, the costs in business processes are also increasing. At this point, robots are taking away people’s jobs that are routine, time-consuming, costly and slow down the process. Thus, the process becomes more efficient. In this process, we have seen that the digitalization culture we are trying to create should be the responsibility of everyone, not just certain companies and sectors. For example, in the fiction of our EX-Marathon model, which we have developed with our own means, we ensure that a specific digitalization initiative is adopted both individually and departmentally in the organization through seminars, Ideathons and Marathons. We aim to adopt digitalization as an institution by showing that employees with different talents can contribute to the relevant change in different ways.”
Saves More Than 7000 Hours
Stating that they lead the digital transformation processes of institutions, Çağatay Aynur said: “Competition conditions have completely changed with digitalization. Today, there is no chance to compete with traditional methods. We have to keep up with digital transformation in order to design more efficient business processes and become a producing country. The fact that we saved over 7000 hours with 95 robots in our customer service operations in April alone is an indicator of our leadership.”
The Industry Does Not Matter for the ‘Digital Employee’
Çağatay Aynur concluded his words on the subject as follows: “Our robots do not only work in our customer services, they are actively used in many departments within the company, from human resources to the finance unit. A total of 667 robots, which are used in different departments of many of our customers in Turkey and abroad, take part in 2077 business processes both within our company and within our customers’ own organizations.”
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